Exchanges and Returns

Exchanges and Returns

Under applicable legal terms, Silva Shop allows the exchange or return of items ordered and received within 14 days of receipt.

The Customer must contact our team by email before proceeding with the return. Products must be returned within 14 days of receipt, together with proof of purchase.

Exchange/Return can be made:

The order must be returned to CTT to:

Name: Daniel Silva +351 916215798

Address: Travessa das Taíjas, nº45, Pêdre, Rôge

3730-382 Vale de Cambra

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition as you received it.
• The item must be in the original packaging.
• To complete the return, we require a receipt or proof of purchase.
• If the item in question is marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

All items will be checked upon arrival at our facilities and only those that comply with the return conditions set out above will be accepted for exchange or refund.

Goods Not Covered

The following goods are not covered by the returns policy:

• Gift cards
• Some health and personal care articles

Partial refunds are granted

• Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.
• Any item that is returned 15 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a maximum period of 14 days.

Late or missing refunds

• If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.
• If you have already done all of this and have not yet received your refund, please contact us geral@silvashop2021.com